THE OFFICIAL EPITAPH OF THE ROUTES DEPARTMENT
23 December 1999
BRISTOL ROUTES PROCESSING
The Route Processing operation at Bristol has now closed with the responsibility for providing route information over the phone or by post having transferred to Call Handling. The number for members to call is 0990 500600. (The new phoneday number will be communicated to members in the February magazine).
Route Information relating to Great Britain can also now be obtained by visiting the Motoring and Travel section of the AA's Internet site on www.theaa.co.uk. Irish and European Routes will also be available in early 2000. Interest in this new aspect of the service is high with around 1,000 Internet route requests each day.
The Route Service has existed since the earliest days of the AA. These changes in the way the service is provided will ensure that it remains relevant to the needs of members into the next Century.
The Routes team at Bristol were an experienced and professional team who continued to provide excellent service up to the closure date. We wish them every success for the future.